TERMS AND CONDITIONS
Terms and Conditions
"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket or wristband (as applicable) for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means Chickenstock Festival and "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.
1. These Terms and Conditions incorporate, and should be read in accordance with Our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency.
2. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions.
4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.
5. The Event is suitable for families. Children under 18 and under will be granted free admission, on purchase of a full paying adult, but a valid ticket is still required for each child up to a maximum of 3 child tickets per paying adult. If you require more than 3 tickets then an additional adult ticket will need to be purchased. Children under 18 years old must be accompanied by a parent or guardian at all times, and children will be the full responsibility of the adult accompanying them.
6. Dogs are welcome at the event, but must be kept on a lead at all times in all festival areas. Dog waste must be cleaned up immediately and disposed of suitably. We take no liability or responsibility for any harm or inquiry caused to your dog, by guests and/or other guests dogs during the event.
7. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to Us via the website.
8. You must retain this Ticket on Your person at all times until you have exchanged this for your Wristband, which must then be worn throughout the Event.
9. Duplicate Tickets will not be issued in any circumstances.
10. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
11. Where necessary, We reserve the right to make alterations to the published Event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 12 below.
12. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
13. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 1 months from the date of the Event.
14. You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
15. You may not re-sell or transfer a Ticket. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event..
16. You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.
17. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.
18. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
19. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.
20. We reserve the right to change the venue in the event that we are unable to host the event at Pett Farm. If this happens, you will be informed of the new venue.
20. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event. Without limitation, the following may not be brought into the Venue: pyrotechnics or fireworks; Distress flares & flares; smoke bombs; laser pens; items which may be regarded as weapons; illegal substances; legal highs (Inc. nitrous oxide) barbeques and any kind of cooking apparatus; gazebos and parasols; Bicycles, scooters, roller skates; drones.
21. You may bring snacks and soft drinks to the event for your own consumption. Alcohol consumed in the festival arena must be purchased from the bar within the Arena. You may supply your own alcohol for consumption in the camping area, but any anti-social behaviour resulting from what we regard as excessive consumption, may result in you being asked to leave the Festival and camping areas as per clause 18 above. Food and drink will be available for purchase at the event. A challenge 25 policy will be in place for all alcohol sales on site.
22. You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers or the prevention of crime.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management, provided that a valid wristband is worn. Otherwise, there will be no re-admission or pass outs of any kind.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances..
30. In the event that the Festival cannot go ahead due to enforceable Government regulations, the Festival will be postponed. All tickets already purchased will be valid for the new dates, but we cannot guarantee the same lineup.
31. 1 free £5 bar voucher will be issued to NHS Staff, Teachers & School Employees and full time Students, on presentation of photo ID work or Students Union Cards. The voucher needs to be collected when you exchange your ticket for your wristband. It will be assumed that anyone already wearing a wristband has already received their voucher.
32. We reserve the right to amend these Terms & Conditions at any time, without notifying those who have already purchased tickets unless the change will significantly impact on the fundamental principals of the Event including, but not solely relating to, line-up, date changes or venue changes.